So you're driving along the road and all of a sudden you get a flat tire. How did that happen though? You have a can of Fix-a-flat in your car! You should be impervious to flat tires!
The Kin now has a question. How ridiculous is that statement up above? Sounds pretty ridiculous, right? People seem to think that because they have anti virus they can't get viruses. This couldn't be further from the truth. Just because you take vitamins on a daily basis doesn't mean you'll never get sick.
So this customer calls in and The Kin answers the phone. The customer is having issues connecting to the internet. They're connected to the wireless but no internet access. So The Kin guides t hem through resetting IE because their Safari isn't doing anything. They were using Safari on a windows machine. Don't ask. So, the customer successfully resets IE and opens it as instructed. However, Iexplorer has stopped responding. It crashed. So the customer tried Google Chrome. Same thing. Chrome crashed. At this point in time, it's definitely something with the system be it a virus or some configuration error / corrupted drivers. More importantly it didn't do this until after the customer restarted their machine. This often triggers most viruses as they do their nasty business during the startup process.
So after a lengthy discussion the customer decides that they can't have a virus since they have Norton Antivirus, it is NOT a virus. They won't listen to anything else and despite what The Kin says, it's just all excuses at this point in time. It's the modem. Nevermind the fact all the other devices are working, this one device won't work and it's the modem. No way he has a virus. Right..
So after insisting that the customer have the computer looked into by a professional (because not many professionals are going to use Safari on a windows machine..) the customer hangs up in rage.
Diagnosis: ID-10-T error. Have a nice day.
The Kin
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