It's always our fault..

Greetings and salutations again from The Kin. Sorry as of late as The Kin has been a bit wore down and really hasn't been motivated. That and other things in real life kind of got in the way. That being said, let's continue onward with today's story!

Today we have a story of rage, stupidity and of course as always, humor. So The Kin answers the call as they do so many other times. The customer on the other line is of course upset as most are. They got this brand new Smart TV (which ironically is smarter than they are as after it's set up it can REMEMBER THINGS..) and they want to hook this newfangled technology up to their wireless network. There is just one tiny problem getting in the way of our Customer's netflix dream. The customer forgot the password.

Okay now that's understandable. The Kin entirely understands forgetting passwords as, hell, even The Kin has forgotten a password or two in his day. When you're having to juggle a bazillion different passwords for various things, unless you write them down, it's easy to forget em so The Kin tends to be a bit...Lenient per se on these types of customers and honestly tries to go the full mile to try to accommodate and assist them. So as usual The Kin asks if there are any devices they have that are CURRENTLY connected to the network. A windows 7 machine is even better as it's really easy to simply pull the password from the connection properties. The customer gives a yes and The Kin gets excited at the prospect of an easy call and somewhat of a minor break of everything always being our fault..There is just one minor hiccup.

The customer has left their computer at work which means there is no currently connected devices. Only the smart TV. So by now, The Kin is telling them that without a computer there is nothing he can do other than factory resetting the router which will effectively nuke the network settings and leave it open. This is a bad idea. The customer actually has the audacity to complain that people in the other departments were able to give her her password. Okay so her password is documented somewhere, but The Kin isn't able to find it as the department has a different system of notes and such. Since this was the customers first call to this department in particular, her password was not on file.

So instead of simply waiting a day, calling back and getting help, the customer decides to take their angst on how it is The Kin's fault that the company did not write her password down for her. Let's be realistic people. Write your passwords down if you have a lot of them and put them in a safe place. We are not babysitters but at times, we certainly feel like it.

Diagnosis: PEBKAC (Problem exists between keyboard and chair. In this case, remote and TV..)

Solution: Keep your passwords safe. if you can't remember them, write them down. Remember, keep them secret. Keep them safe. Happy friday, everyone!